Privacy policy

Personal information collected

We only collect personal information that you have consented to provide to us. We limit the collection of your personal information to that which is necessary to establish, manage and maintain our relationship with you.

For example, personal information may be collected when :

subscribing to our newsletter
making a donation on our Web site
registering for our activities
requesting services
registering to become a member
billing or delivery
or to respond to your questions or comments

This personal information may include, but is not limited to:

identifying information, such as your first and last names, mailing address, e-mail address, telephone number, etc.
medical or family information, such as allergies, personal history, marital status, etc.
financial information, such as your annual income, bill payment information, tax information, etc.
any other information you choose to provide voluntarily.
or any other information that may be useful in responding to your requests for services / enabling us to better tailor our interventions.

Intended use of personal information

We may use your personal information for the following purposes:

to identify you as a user of our website and as a customer, if applicable.
to establish and maintain our business relationship with you.
to provide you with ongoing services.
to improve our product and service offering, including the use of this website.
communicate with you in the event of questions or comments.
provide you with information about our products and services that may be of interest to you
prevent error and fraud.
comply with our legal obligations.

Sharing your personal information

In order to provide you with the products and services you have requested, we may share your personal information with trusted third parties, in particular :

our suppliers whose services have been retained to perform certain functions on our behalf (e.g. data processing, IT maintenance, website, etc.).
our partners, as part of the execution of collaborative agreements.
any entity in the event of a merger, corporate reorganization or change of control of our organization, in whole or in part.

We take the necessary steps to ensure that these suppliers and partners process your information only for the purposes identified.

Use of cookies

We use cookies to improve your browsing experience and to better understand how you use our website. Cookies are small files that are stored on your computer when you visit our website. They contain information such as display language and certain browsing habits. This data is used for statistical purposes, as well as to activate certain functions and facilitate your browsing. The information collected by cookies is confidential at all times. You can disable or block cookies by configuring your browser settings.

Links to other websites

From time to time, our website may contain hyperlinks to other websites. Information exchanged on these sites is not subject to this Privacy Policy, but to those of the external sites concerned, if any. In such cases, we invite you to consult them before disclosing your personal information.

Retention periods

Your personal information will be kept only for the time necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Conditions of access, rectification and withdrawal

Once we have properly identified you, you may request access to the personal information we hold about you, as permitted or required by law. In some cases, a written request from you may be required.

If there are any changes to be made to your personal information, it is preferable to contact us promptly by telephone or e-mail in order to keep your file and our databases up to date.

Contact information for the Privacy Officer

If you have any questions or concerns about our handling or updating of your personal information, please contact us at vieprivee@sosviolenceconjugale.ca or +1 438-410-7928.

The Privacy Officer will contact you within thirty (30) days of receiving your e-mail.

Updating the above policy

We may change the content of this Privacy Policy at any time. We therefore invite you to consult it on a regular basis in order to remain informed of the way in which we handle personal information.

This version was last updated on July 26, 2024.